Ross Tieman from the Financial Times (UK) looks at how the importance of managing the retail relationship has increased abruptly for banks.
Matthew Dodd, Head of Customer Management for Experian's Decision Analytics division offers insight into how banks can test the degree to which customer's finances are stressed and discern who they should lend to, or not.
Experian has become the first private company to have been awarded Specified Anti-Fraud Organisation (SAFO) status by the UK Home Office. The Act allows public authorities to share data for fraud prevention purpose via sharing schemes run by a SAFO solely for the purposes of detecting and preventing fraud.
There is more pressure than ever on the Credit Industry to practice responsible lending in all its dealings with consumers.
Although this paper describes a UK-based responsible lending approach, the lessons learned from the UK have implications for many other developed - and developing - consumer credit markets.
© Experian Group 2008