Business Case
Identifying challenges and opportunities in the debt management operation
Business Challenge
The client wanted to review its Debt Management systems and processes throughout the collections life-cycle. This included the policy, strategies and processes for each area including pre-collections, early collections, late collections and litigation. Regular review of the policies and strategies is vital to ensure they continue to maximise collections and recoveries, especially in times of rapid change in the business environment.
The client decided that it wanted an independent, strategic review to bring fresh insights and the latest thinking to its debt management operation. It recognised that an external consulting organisation could provide this.
The Decision Analytics answer
The client asked Experian to carry out a Business Review of its debt management operation. This proven methodology uses a situational analysis to identify and prioritise a range of initiatives which form part of the client’s roadmap towards its objectives.
The outcome of the Business Review is a detailed presentation which summarises the findings of the exercise with full analysis of the next steps for the organisation.
The Benefits
- Complete understanding of collections operation
- Awareness of performance with benchmarks against industry and best practice
- Identification of opportunities and challenges through the collections operation
- Fully analysed initiatives to lead to achievement of the organisation’s objectives
- Prioritised initiatives including quick wins for rapid improvements
- Fresh approach and innovative thinking with an independent review of the collections operation
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