Case Study: ABN AMRO
Business Challenge
In
recent times, banks have seen an increasing level of delinquency in
the dynamic consumer credit market, and are having to increase provisioning
as a result. As part of a bank-wide project to overhaul the credit
and risk systems, ABN AMRO recognised that the collections operation
could make a significant contribution to improving impairment levels
and managing provisioning levels.
The Decision Analytics answer
ABN AMRO selected the Tallyman Debt Management solution from Experian Decision Analytics. This specialist solution enables ABN AMRO to automate and streamline the collections process to collect more debt from a complete insight in the entire customer relationship. The solution integrates with the existing customer management solution, Probe SM, for a customer-centric approach.
The Benefits
- Increased productivity – with operators working 70% more cases
- Improved cure rate by 24% reducing the number of cases being passed to late collections
- Reduced employee costs by 31% with more automation of manual tasks
- Decreased net additions to provisions by more than 20%
- Improved roll rates as shown by reduction in net flows of over 60%
- Implemented a customer-centric approach to collections and recovery
"Experian Decision Analytics were able to offer a dedicated collections
solution which could be deployed rapidly and, as importantly, deliver
the business consulting skills and best practice experiences to support
their solid implementation capabilities. You just have to look at
the results we have achieved, such as productivity up by 70%, to see
the value of this project."