Integration of Tallyman collection software and Experian’s decision support systems will create a complete debt management and collections solution.

Experian has acquired the Tallyman debt collections management software and operations. Tallyman will be integrated with the Experian Decision Analytics business to create an innovative and complete collections solution.

Tallyman is a market-leading collections management software package that helps organisations to build more focused and closer relationships with their customers by ensuring that revenue collection processes are fully aligned with their business’ objectives.

Some 40 clients currently use Tallyman to successfully manage more than 20 million customers and control the collection of more than £1.25billion ($2.5 billion) of debt. The Tallyman solution is used around the world by organisations and businesses that grant credit to consumers, such as banks, building societies, loan providers, credit card companies and debt collection agencies, as well as organisations that provide consumer credit as part of their business model, such as retailers, utilities and communications companies.

Tallyman offers a rapid return on investment by reducing the amount of cash locked up in outstanding debt and reduced debt write-off, resulting in a lower cost of collection. Its unique value lies in its ability to segment customers in arrears in the same way that marketing departments segment customers and prospects using CRM systems.

The Tallyman solution is based on three key functions: decisioning (from customer segmentation to strategy setting), collections (to manage customers and the collection process) and analytics (to model strategies and predict outcomes). Continuous improvement in the collection process is achieved using tools for visualisation, simulation and champion/challenger testing of new strategies and collection models.

The Tallyman technology is compatible with Experian’s existing Decision Analytics product set and its integration will enhance the capabilities and functionality of Strategy Management, Experian’s market-leading decision engine, and its expertise in strategy optimisation.

The enhanced collections solution developed by combining Tallyman and Experian’s solutions will allow organisations to add significant value, with a substantial impact on their overall profitability, by making the collections function more efficient and improving the productivity of each action addressed to customers.

Brian Dewis, Chief Executive for the Tallyman operation, said: “Becoming a part of an international group like Experian will open greater opportunities to extend the proven benefits of Tallyman. It will also benefit our clients and any company with an interest in improving its collections processes.”

Elio Vitucci, Managing Director, Experian Decision Analytics, commented: “With this acquisition, Experian is reinforcing its commitment to providing its clients with best practice solutions covering the entire customer life cycle by offering them a first class, innovative and powerful collections management solution. The integration of Tallyman into Experian’s collections solution will allow us to continue to innovate and increase our competitive advantage in credit collections.

“The combination of the Tallyman solution in different vertical markets, including telecommunications, utilities, public sector and financial services, and Experian’s leading position throughout EMEA and Asia Pacific will enable us to meet clients’ requirements in any market.”

The company is purchased from Talgentra, a provider of software and services for billing and revenue collection.

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