Dear Readers,

Most organisations will state that their most important asset is their employees and here at Experian we are no different. We are a people business and without our people, we would have no business. 

Decision Analytics is a specialised and dynamic field of expertise, for which we need talented individuals. I’d like to explain to you how we recruit, develop, reward and value our people, and, in turn, how they perform a vital role in delivering services and solutions to our clients that has been the cornerstone of our success.

We have a number of core objectives that form the foundation of our strategy, in which the needs of our clients feature prominently. To have the right people to realise and fulfil these objectives, there are challenges we face, from recruitment to career development.

As a growing business we are continuously recruiting new employees, and it is a vital requirement that new staff demonstrate they will be a valuable addition to the team. A positive, ambitious, can-do attitude, combined with exceptional talent in their field of expertise obviously go without saying. But we like to look a little beyond this and also ask, “Will this be the best person to serve our clients?” We pride ourselves on the excellent relationships we have with our clients, and to fulfil our key business objectives, we only look for those special people who have the initiative to enhance this further.

An innovative and creative approach to work is something that is not only sought after when finding new Experian people, but is also nurtured during their time with us. We encourage these attitudes and actions, as not only financial and objective-led targets form our employee assessment and development process, but decision-making and problem solving skills are at the heart of the appraisal of an individual’s and team’s performance.

With customer satisfaction in mind at all times, we analyse and dissect feedback we receive to enable us to improve our service to our clients. We identify those elements of that service that have been successful, and those where we have learnt something new. A problem or challenge that has been overcome is often when an individual’s talent is able to come to the fore.  Where someone has demonstrated outstanding commitment to customer service, they are entered in to an annual Customer Service Awards scheme - established to recognise and reward people who add real value to the Experian-Scorex client relationship. This talent and commitment are the reasons for our success and the future of our business.

Experian is a global company with more than 12,500 people in 34 countries worldwide, supporting clients in more than 60 countries. We face the continuing challenge of communicating the vision of the business and making sure that each and every employee understands what their role is in delivering it.  We have truly internationally-minded people running our business, and with new opportunities opening up around the world all the time, we are able to transfer our skills and expertise to any area where it is required to enable a smooth and effective start-up of a new project. Recent developments in places like India and the Middle East have required us to shuffle our pack to make sure that the right people with the right capabilities can lead the way in the key in these key growing markets.

We are confident that we have the best people to provide the level of service that our customers deserve.  They can always be sure that their needs are our paramount concern, and that we will always have the people to deliver the results they want.