ATHENS, 29th & 30th June

Experian Decision Analytics hosted representatives from the most prominent telecommunication companies at the European Telecom Forum at the Plaza Resort Hotel in Athens on 29th and 30th June. The Forum, a mixture of formal presentations and networking sessions, was designed to enable delegates to share their knowledge and experiences of how to maximise existing customer relationships and minimise the effects of churn, payment default and fraud.

"This forum was an excellent opportunity for all delegates to learn about the most successful strategies and solutions that are available today", commented Steve Denby, EMEAI Business Development Manager, Experian Decision Analytics. "Telecommunications is one of the most competitive industries and organisations are continually exploring ways to maintain their customer portfolios, increase profitability and enhance customer service."

"We have been working with telecommunications companies for many years and have built up significant experience of adapting techniques that we have used in other industry sectors. Our solutions and analytical techniques help our clients manage the complete customer life cycle, balancing the needs of the business against the needs of the customer. We are fortunate to be a trusted partner of many of the most prominent players and this event reinforces our strong commitment to this industry."

This two-day forum provided delegates with the opportunity to learn about existing best practice risk management strategies and evolving techniques that can be implemented and integrated within their businesses.

The agenda included sessions on fraud prevention, churn reduction and was enriched by various case histories presented by European market players.

Image - Q&A session at the European Telecommunication Forum; from the left: Ortenzio Bibbo' (Credit & Risk Director, Vodafone Italy),  Paul Sears (Consulting Services Manager, MCL Software) and Jack Wraith (CEO, The Telecommunications UK Fraud Forum - TUFF)

Further information and presentations are available upon request.