
There is not a single approach to credit risk management for the telecommunications industry.
However, by focusing on the vital common aspects required in acquiring profitable customers, Mobile Network Operators (MNOs) can take a proactive approach to managing the levers that drive customer profitability at the point of customer registration...
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The global recession is dramatically impacting collections operations, particularly those in the more mature credit markets, where rising unemployment means that previously good customers are struggling to service their credit commitments.
At the same time, the fall in house prices and the reduction in mortgage lending means that equity release via re-mortgaging is no longer an ‘easy fix’ for debt repayment problems...
In January 2008, the United States faced a serious economic downturn that was forecasted to become more difficult.
National Grid began to see an unprecedented shift in its customers’ behaviors. National Grid’s senior executives asked our collections team what was required to get ahead of this trend.
© Experian Group 2009